Incidents reported on status page for Earthmover https://status.earthmover.io/ https://d1lppblt9t2x15.cloudfront.net/logos/b85a7fd51dc4565256c60263dbca1740.png https://status.earthmover.io/ en https://status.earthmover.io/incident/769318 Tue, 18 Nov 2025 16:34:00 -0000 https://status.earthmover.io/incident/769318#c58dfaf9e0b2e3358e65fc8136371d500fe7f602db8231d6d45e6c22dca63dd1 Issue has been resolved https://status.earthmover.io/incident/769318 Tue, 18 Nov 2025 16:34:00 -0000 https://status.earthmover.io/incident/769318#c58dfaf9e0b2e3358e65fc8136371d500fe7f602db8231d6d45e6c22dca63dd1 Issue has been resolved https://status.earthmover.io/incident/769318 Tue, 18 Nov 2025 14:57:00 -0000 https://status.earthmover.io/incident/769318#5cfa11964c744ed6646f266dc19b2205b7e9968a56c2438e47df3512a7088d63 Users logging in or refreshing their credentials in the web app or the Arraylake library/CLI will not be able to complete the authentication process. Users and processes that are using an Arraylake API client will continue to be able to use our service without disruption. https://status.earthmover.io/incident/769318 Tue, 18 Nov 2025 14:57:00 -0000 https://status.earthmover.io/incident/769318#5cfa11964c744ed6646f266dc19b2205b7e9968a56c2438e47df3512a7088d63 Users logging in or refreshing their credentials in the web app or the Arraylake library/CLI will not be able to complete the authentication process. Users and processes that are using an Arraylake API client will continue to be able to use our service without disruption. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 22:02:00 -0000 https://status.earthmover.io/incident/747471#1b88d932365a1b5bf9f3c2afa65097a66f0ad5599b01d097c5e6d0529968cd60 Latency and request performance have returned to normal levels, and the Earthmover platform is operating as expected again. That said, given the earlier instability in AWS us-east-1, we’re continuing to keep a close watch on system health and AWS service status. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 22:02:00 -0000 https://status.earthmover.io/incident/747471#1b88d932365a1b5bf9f3c2afa65097a66f0ad5599b01d097c5e6d0529968cd60 Latency and request performance have returned to normal levels, and the Earthmover platform is operating as expected again. That said, given the earlier instability in AWS us-east-1, we’re continuing to keep a close watch on system health and AWS service status. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 21:28:00 -0000 https://status.earthmover.io/incident/747471#35d938438f3d8b30319ddc0c5b0edd23cbc1d4e945e180ca5dc513e674c4b526 The Earthmover platform is reachable again, but performance is highly degraded. Latency is significantly elevated and requests are still intermittently failing due to ongoing instability in AWS us-east-1. We’re continuing to monitor and will provide updates as things stabilize. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 21:28:00 -0000 https://status.earthmover.io/incident/747471#35d938438f3d8b30319ddc0c5b0edd23cbc1d4e945e180ca5dc513e674c4b526 The Earthmover platform is reachable again, but performance is highly degraded. Latency is significantly elevated and requests are still intermittently failing due to ongoing instability in AWS us-east-1. We’re continuing to monitor and will provide updates as things stabilize. https://status.earthmover.io/ Mon, 20 Oct 2025 21:07:12 +0000 https://status.earthmover.io/#beee3530bebe17d4ad9eb184350191cea26064f7904ca1c66b4ccbaf0e73983b Arraylake API (api.earthmover.io) recovered https://status.earthmover.io/ Mon, 20 Oct 2025 21:06:36 +0000 https://status.earthmover.io/#beee3530bebe17d4ad9eb184350191cea26064f7904ca1c66b4ccbaf0e73983b Arraylake API (api.earthmover.io) went down https://status.earthmover.io/ Mon, 20 Oct 2025 21:02:24 +0000 https://status.earthmover.io/#5f27133636b0de8c45eccca792a3f8e5efca0b0a87e7c8367ce687904c8ba34d Arraylake API (api.earthmover.io) recovered https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 19:18:00 -0000 https://status.earthmover.io/incident/747471#227611846c868961f573359300e8d25647674f1870e1b51e6b949abcb457905e The AWS us-east-1 outage continues to impact the Earthmover platform with no meaningful recovery observed so far. Our team is actively monitoring system health, evaluating possible mitigation options, and tracking AWS recovery efforts. We’ll share updates as soon as there are material changes. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 19:18:00 -0000 https://status.earthmover.io/incident/747471#227611846c868961f573359300e8d25647674f1870e1b51e6b949abcb457905e The AWS us-east-1 outage continues to impact the Earthmover platform with no meaningful recovery observed so far. Our team is actively monitoring system health, evaluating possible mitigation options, and tracking AWS recovery efforts. We’ll share updates as soon as there are material changes. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 17:00:00 -0000 https://status.earthmover.io/incident/747471#4b8214fe31903d770c62fdb359a10570470d680c55adc1d6fb7c46a3a82b7d63 AWS is reporting signs of recovery in us-east-1, but we have not yet observed any improvement in Earthmover systems. Service disruption remains ongoing. We’ll continue monitoring and share updates as conditions change. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 17:00:00 -0000 https://status.earthmover.io/incident/747471#4b8214fe31903d770c62fdb359a10570470d680c55adc1d6fb7c46a3a82b7d63 AWS is reporting signs of recovery in us-east-1, but we have not yet observed any improvement in Earthmover systems. Service disruption remains ongoing. We’ll continue monitoring and share updates as conditions change. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 16:35:00 -0000 https://status.earthmover.io/incident/747471#0a61c7af25ac247029361570463b8d494111454d2624953ce3397c9f7d551b39 The AWS us-east-1 outage has worsened and is now causing a full disruption of the Earthmover platform. Most requests are failing or timing out. We’re monitoring closely and will update as soon as services begin to recover. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 16:35:00 -0000 https://status.earthmover.io/incident/747471#0a61c7af25ac247029361570463b8d494111454d2624953ce3397c9f7d551b39 The AWS us-east-1 outage has worsened and is now causing a full disruption of the Earthmover platform. Most requests are failing or timing out. We’re monitoring closely and will update as soon as services begin to recover. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 16:04:00 -0000 https://status.earthmover.io/incident/747471#76e6560e94834cba61a13ad9e6048542d7446f358443295d4f69c28d771029d3 We are tracking a significant outage in AWS us-east-1. This is currently impacting network traffic to the Earthmover API. More details will be posted as we investigate the issue. https://status.earthmover.io/incident/747471 Mon, 20 Oct 2025 16:04:00 -0000 https://status.earthmover.io/incident/747471#76e6560e94834cba61a13ad9e6048542d7446f358443295d4f69c28d771029d3 We are tracking a significant outage in AWS us-east-1. This is currently impacting network traffic to the Earthmover API. More details will be posted as we investigate the issue. https://status.earthmover.io/ Mon, 20 Oct 2025 16:02:46 +0000 https://status.earthmover.io/#5f27133636b0de8c45eccca792a3f8e5efca0b0a87e7c8367ce687904c8ba34d Arraylake API (api.earthmover.io) went down https://status.earthmover.io/ Mon, 20 Oct 2025 09:22:54 +0000 https://status.earthmover.io/#f77f6187e3af2235fd0ba307542b62843adc83e9b89f486f5c0dea14247b9bdd Arraylake Web Application (app.earthmover.io) recovered https://status.earthmover.io/ Mon, 20 Oct 2025 07:52:31 +0000 https://status.earthmover.io/#f77f6187e3af2235fd0ba307542b62843adc83e9b89f486f5c0dea14247b9bdd Arraylake Web Application (app.earthmover.io) went down https://status.earthmover.io/ Fri, 17 Oct 2025 06:30:39 +0000 https://status.earthmover.io/#5abef60b65faab64b7afa28d2207d977304d1bc03be183d56c587e8ef7118a91 Arraylake API (api.earthmover.io) recovered https://status.earthmover.io/ Fri, 17 Oct 2025 06:28:39 +0000 https://status.earthmover.io/#5abef60b65faab64b7afa28d2207d977304d1bc03be183d56c587e8ef7118a91 Arraylake API (api.earthmover.io) went down https://status.earthmover.io/incident/736626 Thu, 02 Oct 2025 21:30:00 -0000 https://status.earthmover.io/incident/736626#d8085b3644e0cc1d596df6253843f9cd81c9c1fff92dcbe9843c20a26ac42ea0 We have rolled out a fix to the issue. All systems have now returned to regular service. https://status.earthmover.io/incident/736626 Thu, 02 Oct 2025 21:30:00 -0000 https://status.earthmover.io/incident/736626#d8085b3644e0cc1d596df6253843f9cd81c9c1fff92dcbe9843c20a26ac42ea0 We have rolled out a fix to the issue. All systems have now returned to regular service. https://status.earthmover.io/incident/736626 Thu, 02 Oct 2025 20:45:00 -0000 https://status.earthmover.io/incident/736626#1026ef67899e753b8dffffc8111f52590acc5272ec089b98e158e99dd8ab9f91 On Oct. 2 we experienced an issue which prevented customers from accessing repos between 4:45pm and 5:30pm EST. The issue originated with a service release which was not backwards compatible with existing client versions. The error you may have seen would have been `ValueError: V1 repositories can no longer be opened in the Arraylake client.` No data were lost, and the issue has been resolved. Further, this downtime was not reflected in https://status.earthmover.io/ which monitors the availability of our API but not this particular functionality. In response to this incident, we are reviewing our integration testing to understand why this issue wasn’t detected before the release. We are also augmenting our status monitoring to include deeper verification of functionality. Next week we will share a technical post mortem with deeper analysis of the root cause of the incident. We apologize sincerely for this incident, and we thank you for your continued feedback and support. https://status.earthmover.io/incident/736626 Thu, 02 Oct 2025 20:45:00 -0000 https://status.earthmover.io/incident/736626#1026ef67899e753b8dffffc8111f52590acc5272ec089b98e158e99dd8ab9f91 On Oct. 2 we experienced an issue which prevented customers from accessing repos between 4:45pm and 5:30pm EST. The issue originated with a service release which was not backwards compatible with existing client versions. The error you may have seen would have been `ValueError: V1 repositories can no longer be opened in the Arraylake client.` No data were lost, and the issue has been resolved. Further, this downtime was not reflected in https://status.earthmover.io/ which monitors the availability of our API but not this particular functionality. In response to this incident, we are reviewing our integration testing to understand why this issue wasn’t detected before the release. We are also augmenting our status monitoring to include deeper verification of functionality. Next week we will share a technical post mortem with deeper analysis of the root cause of the incident. We apologize sincerely for this incident, and we thank you for your continued feedback and support. https://status.earthmover.io/incident/619537 Fri, 18 Jul 2025 02:00:00 -0000 https://status.earthmover.io/incident/619537#011dd637d2d1f6125278754ef21770e9b9c3ed62be504dbeb74e363ac4b99a8f Maintenance completed https://status.earthmover.io/incident/619537 Fri, 18 Jul 2025 02:00:00 -0000 https://status.earthmover.io/incident/619537#011dd637d2d1f6125278754ef21770e9b9c3ed62be504dbeb74e363ac4b99a8f Maintenance completed https://status.earthmover.io/incident/619537 Fri, 18 Jul 2025 01:00:00 -0000 https://status.earthmover.io/incident/619537#42cc837034b5ad69ad4dcd8682c2c58ac5f2f6279058dd7bdad5c74dc8f0a862 We’ll be performing scheduled maintenance on the Earthmover platform on Thursday, July 17, 2025, from 6:00 PM to 7:00 PM PDT. This maintenance includes a backend database upgrade in Arraylake, which will improve system performance and reliability. During this time, the following services will be temporarily unavailable: - Earthmover API - Web application - Flux endpoints We’ll share real-time updates throughout the maintenance window at status.earthmover.io. If you have any questions or concerns, feel free to reach out to us via Slack or email at support@earthmover.io. Thanks for your understanding! —The Earthmover Team https://status.earthmover.io/incident/619537 Fri, 18 Jul 2025 01:00:00 -0000 https://status.earthmover.io/incident/619537#42cc837034b5ad69ad4dcd8682c2c58ac5f2f6279058dd7bdad5c74dc8f0a862 We’ll be performing scheduled maintenance on the Earthmover platform on Thursday, July 17, 2025, from 6:00 PM to 7:00 PM PDT. This maintenance includes a backend database upgrade in Arraylake, which will improve system performance and reliability. During this time, the following services will be temporarily unavailable: - Earthmover API - Web application - Flux endpoints We’ll share real-time updates throughout the maintenance window at status.earthmover.io. If you have any questions or concerns, feel free to reach out to us via Slack or email at support@earthmover.io. Thanks for your understanding! —The Earthmover Team https://status.earthmover.io/incident/619537 Fri, 18 Jul 2025 01:00:00 -0000 https://status.earthmover.io/incident/619537#42cc837034b5ad69ad4dcd8682c2c58ac5f2f6279058dd7bdad5c74dc8f0a862 We’ll be performing scheduled maintenance on the Earthmover platform on Thursday, July 17, 2025, from 6:00 PM to 7:00 PM PDT. This maintenance includes a backend database upgrade in Arraylake, which will improve system performance and reliability. During this time, the following services will be temporarily unavailable: - Earthmover API - Web application - Flux endpoints We’ll share real-time updates throughout the maintenance window at status.earthmover.io. If you have any questions or concerns, feel free to reach out to us via Slack or email at support@earthmover.io. Thanks for your understanding! —The Earthmover Team https://status.earthmover.io/incident/619537 Fri, 18 Jul 2025 01:00:00 -0000 https://status.earthmover.io/incident/619537#42cc837034b5ad69ad4dcd8682c2c58ac5f2f6279058dd7bdad5c74dc8f0a862 We’ll be performing scheduled maintenance on the Earthmover platform on Thursday, July 17, 2025, from 6:00 PM to 7:00 PM PDT. This maintenance includes a backend database upgrade in Arraylake, which will improve system performance and reliability. During this time, the following services will be temporarily unavailable: - Earthmover API - Web application - Flux endpoints We’ll share real-time updates throughout the maintenance window at status.earthmover.io. If you have any questions or concerns, feel free to reach out to us via Slack or email at support@earthmover.io. Thanks for your understanding! —The Earthmover Team